This page explains what your next step should be under various scenarios if something appears to have gone wrong with your credit card payment.

The internet froze and my payment was not completed!

1. Verify whether you were charged or not by going to ClickBank's customer service page and following the directions to perform a lookup that verifies whether your credit card was charged.
2. If your credit card WAS charged but you failed to make it through to the 98lite registration form then please
   • wait until your ClickBank receipt arrives by email
   • then contact our support desk and give us the order number from your receipt and the name and email address you would like to use for registration.
   • We will send you the registered download link and passwords usually within 24 hours.
3. If your credit card WAS NOT charged please just go back to the registration page and try again.

ClickBank rejected my credit card!

1. The ClickBank system requires that you have a JavaScript enabled browser.
2. Try again, making sure you do not make any mistakes when typing in your payment information.
3. If you still cannot make a successful payment, you should email ClickBank from within the payment window to automatically send transaction information that allows ClickBank to trace your failed attempt. If you have already backed out of the payment window (to here) you should email ClickBank's service department with the complete card-holder's name and email address used during the attempt. ClickBank will look up and see exactly why your payment failed and recommend a solution. Their service is good, you can usually expect a reply within 48 hours, often in less than 24 hours.

   note: ClickBank has rigid security protocols to protect against credit card fraud.

My payment completed successfully, but I never saw the litePC.com registration form.

1. wait until your ClickBank receipt arrives by email
2. then contact our support desk and give us the order number from your receipt and the name and email address you would like to use for registration.
3. usually within 24 hours we will send you the registered download link and passwords.

I completed the litePC.com registration form and I'm still waiting for the download details.

1. Be patient. An email was generated and sent to you automatically as soon as you pressed the SUBMIT button on the registration form. Sometimes a glitch in the internet can delay email by as much as 12-24 hours. You can request the information again using your registered email address on this page. If you are rejected here then your registration was never received.
2. If you still don't have the download information after 24 hours please contact our support desk and provide the order number from your receipt and the name and email address you would like to use for registration.
3. usually within 24 hours we will send you the registered download link and passwords.