7. Miscellaneous

1. Retrieving a lost license number
2. How about a discount?
3. Can I change my login password to something I can remember more easily?
4. Dammit! I cant log into the registered download site.

Complete FAQ Index

1. Retrieving a lost license number
   
   • Check your records. When you purchased 98lite on-line, you were instructed to print out the page that contained your license number and password. You may have lost your electronic copy, but you should still have the hard copy in your records. The page contains both your license number and your download password.
   • Check your email box. You should have a message from 98lite.net or litePC.com with a subject line similar to "Your 98lite - SAVE THIS EMAIL" on the day you bought 98lite. This email contains both your license number and your download password.
   • If you registered before August 15 2000 You need to get a new license number if you have not done so already.

   If the suggestions above do not help you, please fill out our license retreival form. Note that it is faster for you to recover your own license number using the procedures above than to wait for us to look it up for you!

   
    
2. How about a discount?
   We do offer discounts on Enterprise site licenses for educational and non-profit institutions. We do not offer any discounts on individual licenses.
    
3. Can I change my login password to something I can remember more easily?
   No. If you loose your password you will need to request a new password. You will receive an email from 98lite.net that has all your licensing and login details so please print this email out and save it in a safe place for your future reference.
   
   
   
   
   
   
    
4. Dammit! I cant log into the registered download site.
   
   1. New login accounts were brought into effect on AUGUST 15 2000. Each user now requires a unique 12 digit license number and password to login to 98lite.net for registered downloads and support. If you registered before August 15 2000 and you have not upgraded already then you can GET YOUR NEW LICENSE HERE.
   2. Double check you are typing the correct license number and password, and that you are NOT typing in the installer key by mistake. Your login username is your 12 digit license number (e.g. 1234-5678-9012) and your password was sent to you when you purchased 98lite. The password is case sensitive.
   3. Try cutting and pasting the license and password from your email.
      • Highlight the word with the mouse, being careful not to include any spaces on either end
      • [ctrl-c] will copy the word to the clipboard
      • Paste into the correct field in the Authentication dialog of your browser using [ctrl-v]
      • Submit
   4. If you have lost your access information please visit the Support Centre and request a license lookup.
   5. Netzip users must disable Netzip to login because Netzip does not support password authentication (DOH!).
   6. Some browsers seem to remember your first failed attempt and will keep sending the wrong words with subsequent attempts. Flush your browser cache and close your browser. Open your browser and try again.
   7. Try a different browser. For example Opera is a great browser that can be downloaded and installed in less time that you may spend locking horns with your current browser.
   8. Take a deep breath, try again later, this is the internet after all.